Order Processing
Orders for Tonic Greens may be processed by a third-party seller. Processing times, dispatch schedules, and available delivery methods are determined by the seller and may vary with demand, stock, payment verification, and destination.
Shipping Charges and Delivery Estimates
Any shipping fees and estimated delivery dates should be displayed by the seller during checkout. Delivery estimates are not guarantees and may be affected by carrier operations, customs, weather, or other events outside the seller's control.
Tracking
If tracking is available, the seller or carrier should provide tracking details after dispatch. Allow time for the carrier's tracking system to register the shipment.
Incorrect Address or Delivery Problems
Review your shipping address carefully before completing an order. If a parcel is delayed, marked delivered but not received, damaged, or sent to an incorrect address, contact the seller using the contact details in your order confirmation.
Returns and Refunds
Return eligibility, return address, deadlines, and refund processing are governed by the seller's current return policy and any guarantee terms presented at checkout. Obtain authorization before mailing a return.
International Orders
International shipments may be subject to customs duties, import taxes, local restrictions, and additional delivery time. The buyer is responsible for checking applicable local requirements before ordering.
For website questions, email admin@tonicgreenscom.com. For order-specific matters, contact the seller directly.